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User Report Handling
Respond instantly to user signals while reducing manual investigation time by over 80%.
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10x
Faster Case Resolution
100%
Auditable Decisions for Compliance
80%
Reduction in manual review
>95%
Case Decision Accuracy
Deployed at Scale by
$10B+
Marketplace
Marketplace
$100B+ Payments
Provider
Provider
And more
$10B+
Marketplace
Marketplace
$100B+ Payments
Provider
Provider
And more
$10B+
Marketplace
Marketplace
$100B+ Payments
Provider
Provider
And more
Why SafetyKit?
Turn reactive queues into proactive safety systems—closing cases up to 10× faster while ensuring every decision is explainable, compliant, and auditable.
AI-Driven Case Triage
Ingests and categorizes every user report in real time, clustering duplicates and prioritizing by severity, policy, or regulatory impact. Reduces duplicate reviews by 75% and accelerates routing to the right internal queues.
Automated Evidence Collection
Performs web searches, metadata gathering, and cross-surface enrichment automatically—bundling screenshots, links, and context for reviewers. Enables agents to act on high-quality evidence instead of manual searches.
Dynamic Prioritization & Step-Ups
Ranks reports based on severity, trust score, or repeat offender history, triggering deeper investigation steps for high-risk cases. Cuts backlog growth and ensures urgent issues are handled first.
Fully Auditable Workflows
Every report resolution includes structured reasoning, linked policies, and decision context—providing end-to-end visibility for compliance, QA, and regulatory review. Integrated directly with internal tools like Salesforce or Zendesk.
How Customers Use User Report Handling
Marketplaces
Marketplaces use User Report Handling to process fraud, counterfeit, and dispute reports at scale—auto-closing false positives and surfacing only high-signal issues to reviewers. Platforms see 50% faster response times and 90% fewer duplicate reviews.
50%
Faster Reponse Time
90%
Fewer Duplicate Reviews
10x
More High-Signal Issues Surfaced
Payment Providers
Payment networks use report handling to manage partner and card network escalations. Automated case bundling and risk-based escalation prevent bottlenecks while maintaining full regulatory defensibility.
Real-time
Triage of Disputes and AML Alerts
80%
Faster Case Resolution
100%
Regulatory Defensibility
Consumer & Community
Platforms
Creator and social platforms deploy User Report Handling to manage harassment, copyright, and community guideline reports—resolving 90% of cases without human intervention while maintaining transparency with users.
90%
Cases Reviewed w/o Human Intervention
>95%
Report Classification Accuracy
>90%
Reduction in Repeat Offender Reports
